The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success by Marie R. Miyashiro

Title: The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success
Author: Marie R. Miyashiro
ISBN: 9781892005250
Condition: Used

In a world increasingly driven by data and efficiency, empathy might seem like a soft skill — but award-winning communication strategist Marie R. Miyashiro makes a compelling case that it is, in fact, your greatest competitive advantage.

Drawing on the latest research in brain science, emotional intelligence, and organisational theory, The Empathy Factor redefines what empathy really means in a business context — and shows how building genuine empathy skills across an organisation can transform productivity, innovation, and profitability. Miyashiro offers an innovative framework for meeting the six universal needs of any organisation while honouring the needs of individual employees and customers alike.

A practical, research-grounded guide for leaders, managers, and anyone who wants to build more human — and more effective — workplaces.

Details:

• Publisher: PuddleDancer Press
• Year: 2011
• Pages: 256
• Language: English

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